Objective
Dedicated IT professional pursuing opportunities in information security, troubleshooting, and system maintenance. Passionate about fostering inclusivity in STEM while applying technical expertise to create secure and efficient technology environments.
Skills
- Information Security & Compliance
- Technical Troubleshooting & Maintenance
- IT Documentation & Process Auditing
- Network Administration & Support
- Collaboration & Communication
Experience
IT Systems Analyst | Tri City National Bank | 11/2024 - Present
- Provide technical assistance and communicate IT solutions to users.
- Audit IT documentation and contribute technical articles for knowledge sharing.
- Project manager on company-wide implementation to provide FIS SSO access to follow PCI compliance requirements.
Service Desk Technician | Echo Global Logistics | 09/2024 – 11/2024
- Provide technical assistance and resolve user support requests efficiently.
- Audit IT documentation and contribute technical articles for knowledge sharing.
Helpdesk Technician I | Tri City National Bank | 02/2022 – 09/2024
- Managed support tickets, troubleshooting hardware, software, and network issues.
- Executed office moves, system setups, and infrastructure upgrades.
- Oversaw user access, including provisioning, permissions, and deactivations.
- Performed IT security audits, firewall log reviews, and threat monitoring.
Tech Support Intern | Pewaukee High School | 2018-2020
- Diagnosed and repaired Chromebook issues, ensuring minimal downtime.
- Documented troubleshooting steps and facilitated device distribution.
Education
B.S. in Information Science & Technology | Current Student | University of Wisconsin-Milwaukee
A.A.S. in Information Security Specialist | 12/2023 | Milwaukee Area Technical College
IT Systems Specialist Certificate | 05/2021 | Waukesha County Technical College